No refunds by default
All sales through Buy From Us are final. Records are graded in-hand and listed honestly, so returns aren't a standard option.
Support
We're herefor the music.
Support covers orders placed directly through Buy From Us. Something bought through Market? You'll need to resolve that with the external seller — we didn't sell it.
What this support page covers
This page only applies to items bought through Buy From Us — our own graded inventory shipped by us.
Market results link out to Discogs, eBay, Amazon, Bandcamp, The Sound of Vinyl, Barnes & Noble, and other external sellers. If something goes wrong with one of those orders, you'll need to contact that site or seller directly. We don't handle returns, refunds, or disputes for purchases we didn't fulfill.
Replacements for damage
If a record arrives smashed, warped, seam-split, or clearly not the item listed, we'll replace it if stock allows. Refunds are reserved for severe cases and issued only at our discretion.
Photo proof required
To open any claim, send clear photos of the record, sleeve, and packaging. Unboxing videos are welcome and can speed things up, but they're never required.
Get in touch.
For damage claims, include your order number, clear photos of the record and packaging, and a short description. For partnership questions, use the same address and mention "Partners" in the subject.
sourcedrecords.support@gmail.com